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Designer @ Amber

Amber

UX & service designer
design digital products to provide shared and hassle-free electric mobility

Type

Parttime job (20h)

Time

Aug-May 2019

Company

Amber



UX design

Mobile app, external & internal web portal focussed on designing new applications of these systems and redesigning current features to improve usability and consistency

UX research

To test my designs and discover drivers’ needs. E.g. customer journey research to find out how the current service is experienced (positive and negative) and why, to discover pain points which could be improved via design sprint/projects

Being the only UX designer

Caused high responsibilities and influence, dynamic close collaboration with development team, influence in professionalizing of development processes and (re)defining team’ roles in the transition from start-up to scale-up
As UX designer I was responsible for designing the digital products. By doing various studies, I discovered their needs, wishes and problems, which I then could incorporate throughout the entire design process.

Company info

Amber is a startup that provides shared mobility: always and 100% electric. The company has a carsharing platform, promising their drivers guaranteed and hassle-free mobility. My responsibilities were in designing the digital products; mobile application to book a trip and (un)lock the car, internal (web)portal for employees to keep track of their cars and trip reservations, and a webportal client manager that drivers can use to e.g. view their trip history, invoices and billing status.

Process

In this Start-up all development was done inhouse, which made me able to closely collaborate with back- and front-end developers, a graphic designer and marketing colleagues.

As UX designer I was responsible for designing the digital products. I designed new applications of these systems, but also redesigned current features to improve usability and consistency. For these products I find it essential to look beyond user-friendliness; I design for an optimal total experience. For which it is important to find out who the Amber users are, what they do, think, feel and find important. By doing various studies, I discovered their needs, wishes and problems, which I then could incorporate throughout the entire design choices and process.

When I started at Amber, I took over a UX designer that had been working there from the start of the company. The CTO was in charge of the company's roadmap, and my tasks were chosen and formulated from this plan. I created the use flows, wireframes, and UI and closely collaborated with the developers and graphic designer to make my designs user valuable, technical feasible and "On-brand".

Visual design was done in collaboration with the graphic designer; combining her expertise of branding and mine of usability and experience.

As working at a Start-up, the plans and business propositions shiften constantly, requiring me to be flexible, responsive and resistent in this dynamic working processes.

Besides this, Amber was transformating from a Start-up to a more professional Scale-up. In this growth process, I had responsibilities and influence as well. Together with my collegues, we aimed to improve the design and development processes to improve efficiency and quality.

For example, Scrum was introduced within the delopment team, and we made different attempt to organise and shape my design tasks within this Scrum process as well.

Also, I initiated a customer journey research to find out how Amber's current service is experienced by their drivers (both positive as negative) and why, to discover pain points which could be improved via design sprint/projects.